Ruby & Sky endeavours to dispatch your order within 24 hours. In the unlikely case that an item is out of stock, we will contact you within 24 hours to organise an alternate product or replacement, or, if one is not available, we will refund your total sale amount including postage (if applicable).
Once your order has been shipped you will receive a tracking email, which will allow you to view the progress of your order.
Australian Domestic Delivery
Flat Rate Express Post Shipping $9.95
Australia-wide postage is one flat rate per order: Express Post ($9.95 AUD flat rate inc. GST) and is sent via Australia Post. This option requires a signature for delivery and cannot be left at a specified address. If the delivery is unable to be signed for by the addressee, it will be delivered to your closest Australia Post outlet for collection at a later date.
Your delivery is able to be tracked online; relevant tracking information will be supplied in your ‘order shipped’ confirmation email. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes and timing depends on whether your 'to' and 'from' postcodes fall within a service's delivery network. Please note that these timings are estimates only and Ruby and Sky will not be liable for any loss or damage suffered by you through any external delivery delays.
To calculate delivery times to your nominated address please click below:
Please also ensure your delivery details are correct at the time of order, as once despatched we are unable to re-direct packages.
Free Express Shipping for Orders over $200
Free Domestic Express Post shipping is valid for orders over $200 for customers shipping to an Australian address only.
International orders are charged a flat rate based on the shipping address (see rates during checkout process) and are sent by Australia Post Registered Post International.
Ruby & Sky currently ships to the following international locations: United Kingdom, United States, Canada and New Zealand. The tracking details of your order will be sent through to you in your ‘order shipped’ email confirmation.
Please allow up to four weeks delivery for international orders.
Please ensure all details of your international address are correctly entered in the checkout. Ruby & Sky will not be liable for any loss of goods through incorrectly entered address details.
All international orders may be subject to country-specific import duties, taxes and customs checks, which are applied when your order arrives in your country.
Payments of any such charges are your responsibility, and may be required to release your order from customs. Ruby & Sky is not liable for any delay or any additional charges as a result of your countries import regulations. For further information, please contact your local customs authority.
Order & CollectPlease see details of our temporary Order & Collect Service offered through South Melbourne Market HERE - running during Covid-19 to replace our usual Click & Collect service.
Free Local Delivery
Click here for information on our free local delivery service.
If you have made an error with your delivery address, please Contact Us immediately. If your package has already been dispatched, Ruby and Sky take no responsibility for incorrect address details and subsequent loss of goods.
If we are aware of any delays, we will be in contact with you as soon as possible via email. Please ensure your email details are correct at the time of checkout. If you believe you have entered your email in error, please Contact Us as soon as possible.
Ownership and risk of damage of the goods passes from Ruby & Sky to you upon delivery at your specified address.
Orders are subject to availability.
Ruby and Sky does not accept direct deposit, cheques, money orders or any other form of payment at this point in time.
Note that all prices listed on Ruby & Sky are shown in Australian Dollar currency (AUD).
Once an order has been placed, a confirmation email will be immediately sent to your email address. If you do not receive this email, please Contact Us.