Ruby & Sky endeavours to dispatch your order within 24 hours. In the unlikely case that an item is out of stock, we will contact you within 24 hours to organise an alternate product or replacement, or, if one is not available, we will refund your total sale amount including postage (if applicable).
Once your order has been shipped you will receive a tracking email, which will allow you to view the progress of your order.
Australian Domestic Delivery
Please note Australia Post's prices have increased significantly in 2023 which has meant we have had to increase our domestic fee to cover our costs. But we still offer free standard shipping over $200 or free express over $250!
|AUSTRALIAN STANDARD SHIPPING
||2 - 7 Business Days
AUSTRALIAN EXPRESS SHIPPING
|1 - 4 Business Days
STANDARD SHIPPING OVER $200
2 - 7 Business Days
|FREE EXPRESS SHIPPING OVER $250
1 - 4 Business Days
Parcels are sent via Australia Post. Express Shipping requires a signature for delivery and cannot be left at a specified address. If the delivery is unable to be signed for by the addressee, it will be delivered to your closest Australia Post outlet for collection at a later date.
Your delivery is able to be tracked online; relevant tracking information will be supplied in your ‘order shipped’ confirmation email. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes and timing depends on whether your 'to' and 'from' postcodes fall within a service's delivery network. Please note that these timings are estimates only and Ruby and Sky will not be liable for any loss or damage suffered by you through any external delivery delays.
To calculate delivery times to your nominated address please click below:
Please also ensure your delivery details are correct at the time of order, as once despatched we are unable to re-direct packages.
International orders are charged a flat rate based on the shipping address (see rates during checkout process) and are sent by Australia Post Registered Post International.
Ruby & Sky currently ships to the following international locations: United Kingdom, United States, Canada, Singapore and New Zealand. The tracking details of your order will be sent through to you in your ‘order shipped’ email confirmation.
Please allow up to four weeks delivery for international orders.
Please ensure all details of your international address are correctly entered in the checkout. Ruby & Sky will not be liable for any loss of goods through incorrectly entered address details.
All international orders may be subject to country-specific import duties, taxes and customs checks, which are applied when your order arrives in your country.
Payments of any such charges are your responsibility, and may be required to release your order from customs. Ruby & Sky is not liable for any delay or any additional charges as a result of your countries import regulations. For further information, please contact your local customs authority.
Free Local Delivery
for information on our free local delivery service.
If you have made an error with your delivery address, please Contact Us
immediately. If your package has already been dispatched, Ruby and Sky
take no responsibility for incorrect address details and subsequent loss of goods.
If we are aware of any delays, we will be in contact with you as soon as possible via email. Please ensure your email details are correct at the time of checkout. If you believe you have entered your email in error, please Contact Us
as soon as possible.
Ownership and risk of damage of the goods passes from Ruby & Sky to you upon delivery at your specified address.
Orders are subject to availability.
Ruby and Sky does not accept direct deposit, cheques, money orders or any other form of payment at this point in time.
Note that all prices listed on Ruby & Sky are shown in Australian Dollar currency (AUD).
Once an order has been placed, a confirmation email will be immediately sent to your email address. If you do not receive this email, please Contact Us.